⚠️ If your on Mac follow the next one tutorial

1. Check Your Version of Premiere Pro

AutoCut is only compatible with Premiere Pro version 22 or higher.

2. Delete the persistenceStorage File

If you do indeed have a version of Premiere Pro 22 or higher, then the problem lies elsewhere. You can try to follow this tutorial, which will require you to:

  • delete the 'persistenceStorage' file in the folder %appdata%/Adobe/CEP/extensions/fr.toolpad.autoCut

3. Contact Us

If neither of the above solutions has solved your problem, please contact us at contact@autocut.fr or on the AutoCut discord: https://discord.gg/autocut